Q: How much do your coats cost?
A: Winter coat prices range from $95 to $200 depending on size, fabrics and options. Autumn/Spring/Raincoats range from $75 to $120. Wet Coats / Cool Coats range from $45 to $70. Ooh-la-la coats start at $95.

Our dog coats aren't cheap (some would say, "you get what you pay for!"), but if you're looking for a deal, try the summer sale or the clearance page.

Q: I live in [location] - which coat do I need?
A: Please read "which dog coat do I need"? here.

Q: Are the coats custom-made?
A: Yes! We custom make all of our coats to your measurements. That is why we have so many options available, like lots of colors, reflective strips, trims and edge beading, harness openings and extra protection thermal fabrics - so that your coat will be just the way you want it, and a perfect fit, too!

Q: How long will my coat take?
A: Coats are currently shipping in 4-6 weeks from when payment is received. Special order fabrics may add 2 weeks to your order.

Q: Why does it take so long? Can you expedite?
A: These coats take time because each coat is custom-made based on your dog's measurements. The timeline is longer during our busy winter season, when we get 90% of our yearly orders. In order to be fair to all of our customers (and their chilly dogs!), we don't offer an expedite service at this time.

Q: Can I pay by mail?
A: Yes! Just print the order form, fill it out, and mail it along with the check.

Q: I have a lot of questions. Can I call you to discuss options?
A: Yes! Look on the Contact page for my contact info.

Q: Can you ship to the UK, Canada, Norway or other countries?
A: Yes! We have shipped to many international destinations: Norway, Canada, England, Spain, Wales, and Greece. We even have one customer in the Arctic!! Select the "international" checkbox on the order form and you will see a $20 additional shipping coat. Shipping to UK destinations (England, Scotland, Wales) costs approximately $22 - 26 and I will refund any overpayment on shipping.

Q: Why do you recommend Signature Confirmation for an added cost?
A: Our standard shipping price includes basic tracking, delivery confirmation, and insurance through the US postal service. However, without signature confirmation, the coat is not insured if it's lost after the post office delivers. That means, if the postal carrier leaves the package on your porch or in your lobby, and then it goes missing, insurance will not cover the loss, because it is considered delivered. That's why we strongly recommend signature delivery to ensure that I can replace your coat for whatever reason you don't receive it. If you choose to opt out of signature delivery, please understand that you are accepting the liability of where the letter carrier leaves your package. If you opt out of signature confirmation, Blue Willow will NOT replace the coat if it is lost after the post office reports it was left on your porch or in the lobby of your building.

Q: Are the coats machine washable?
A: All of the coats are washable in warm water. Avoid bleach and fabric softener.  Line dry or on delicate setting in the dryer. Do not iron. Learn more about our fabrics.

Q: Can you make a coat for a breed other than Whippets, Greyhounds, and Italian Greyhounds?
A: Absolutely! Since coats are made-to-order, they can be made to just about any size dog. Rhodesian Ridgebacks, Boxers, Vizslas, Dobermans, Weimeraners and Boston Terriers are just a few of the breeds that wear Blue Willow Coats. Just provide the measurements for your dog and include them on the order form.

Q: What is generic Goretex?
A: This generic fabric has all of the physical properties of Goretex. It is extremely resistant to wind and weather. And its lower cost allows me to manufacture coats for a more reasonable price. More about our fabrics.

Q: My dog has trouble with urinating on jackets? Can you help?
A: Yes! Choose a band with top velcro closure instead of a tummy/chest warmer.

Q: What is your returns policy?
A: You may return your like-new coat for any reason within 30 days of purchase for a 50% refund. Any alterations that are required for fitting will be charged at cost. Errors on Blue Willow's part (such as wrong color or fabric) will be fixed at no charge.

Q: What is your cancellation policy?
A: We begin work on your coat, cutting and sewing, as soon as payment is received. If you must cancel the order after we have cut the fabric for your coat, we will refund 50% of your payment.

Q: Can I change colors/sizes/style after the order is made?
A: All orders are confirmed via email. We begin work on your coat as soon as payment is received. While we will make every attempt to accommodate changes, if the fabric has already been cut for your coat, an additional fee will be necessary for changes.

Q: Can I order now and pay later?
A: We do not begin work on a coat until payment is received. If you wish to order now and pay later, please make a note of it in the notes section, of the order form so we can put your order "on hold." Please understand that we are a small business, so we'll consider your order cancelled if we don't recieve a payment or communication within 4 weeks.

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