Q: How much do your coats cost?
A: Winter coat prices range from $95 to $200 depending on size, fabrics and options. Autumn/Spring/Raincoats range from $75 to $120. Wet Coats / Cool Coats range from $45 to $70. Ooh-la-la coats start at $95.

Q: Are the coats custom-made?
A: Yes! We custom make all of our coats to your measurements. That is why we have so many options available, like lots of colors, reflective strips, trims and edge beading, harness openings and extra protection thermal fabrics - so that your coat will be just the way you want it, and a perfect fit, too!

Q: How long will my coat take?
A: Our coats normally ship in 2-4 weeks. Special order fabrics may add 2 weeks to your order.

Q: Can I pay by mail?
A: Yes! Just print the order form, fill it out, and mail it along with the check.

Q: I have a lot of questions. Can I call you to discuss options?
A: Yes! Look on the Contact page for my contact info.

Q: Can you ship to the UK, Canada, Norway or other countries?
A: Yes! We have shipped to many international destinations: Norway, Canada, England, and Greece. Select the "international" checkbox on the order form and you will see a $20 additional shipping coat. Shipping to UK destinations (England, Scotland, Wales) costs approximately $22 - 26 and I will refund any overpayment on shipping.

Q: Are the coats machine washable?
A: All of the coats are washable in warm water. Avoid bleach and fabric softener.  Line dry or on delicate setting in the dryer. Do not iron. Learn more about our fabrics.

Q: Can you make a coat for a breed other than Whippets, Greyhounds, and Italian Greyhounds?
A: Absolutely! Since coats are made-to-order, they can be made to just about any size dog. Boxers, Vizslas, Dobermans, Weimeraners and Boston Terriers are just a few of the breeds that wear Blue Willow Coats. Just provide the measurements for your dog and include them on the order form.

Q: What is generic Goretex?
A: This generic fabric has all of the physical properties of Goretex. It is extremely resistant to wind and weather. And its lower cost allows me to manufacture coats for a more reasonable price. More about our fabrics.

Q: My dog has trouble with urinating on jackets? Can you help?
A: Yes! Choose a band with top velcro closure instead of a tummy/chest warmer.

Q: What is your returns policy?
A: If you are not satisfied for any reason, you may return your like-new coat for a full refund minus a $15 restocking fee within 30 days of purchase.

Q: What is your cancellation policy?
A: We begin work on your coat as soon as payment is received. If you must cancel the order, you will be given a full refund minus a $15 restocking fee.

> Questions? Contact us!